How to cut MyAdDaddy off from a connected ad account without deleting anything else, and how to delete your MyAdDaddy account and everything in it.
Email privacy@myaddaddy.com from the address on your account with the subject Delete my account. We confirm within 5 business days and complete the deletion within 30 days.
Option 1: disconnect one ad account
Use this if you want MyAdDaddy to stop reading or changing a particular ad account, but you want to keep your MyAdDaddy account and its history.
- In the app, open Controls → Connected Accounts.
- Find the account and choose Disconnect.
- The access tokens we hold for that account are deleted immediately. We stop reading its spend and performance, and no automated action can touch it again.
You can also revoke our access from the platform's own settings, which takes effect straight away regardless of anything on our side:
- Meta (Facebook and Instagram): Settings and privacy → Settings → Business integrations.
- Google Ads: your Google Account → Security → Third-party apps with account access.
- TikTok: Settings and privacy → Security and permissions → Manage app permissions. Business accounts can also remove the app in TikTok Ads Manager.
- LinkedIn: Settings and Privacy → Data privacy → Permitted services.
- X: Settings and privacy → Security and account access → Apps and sessions → Connected apps.
Removing our access stops MyAdDaddy from managing an account. It does not pause the campaigns already running in it, and it does not stop the platform charging you. To stop spending, pause the campaigns in the ad platform itself.
Option 2: delete your account and all data
Send an email to privacy@myaddaddy.com from the email address registered to your account, with the subject line Delete my account. Include your business name if you know how it is recorded.
We will verify the request comes from the account holder, confirm receipt within 5 business days, and complete deletion within 30 days.
What gets deleted
- Your login and account record.
- Your business profile, including the website analysis and every uploaded knowledge file.
- All stored access and refresh tokens for connected ad accounts, and the account names and IDs recorded alongside them.
- Every campaign, spend and performance record we copied from those accounts, including your daily and monthly figures.
- All CRM-verified conversion data imported into your account.
- Every creative concept, its copy, its stated hypothesis, and any image or video generated for it.
- Your settings: autonomy modes, spend ceilings and custom rules.
- The full decision history: proposed actions, their reasoning, your approvals and rejections, and the action log.
- All generated reports, weekly and custom.
What does not get deleted, and why
- Your ad accounts and the campaigns in them. Those belong to you and live on the ad platform. Deleting your MyAdDaddy account does not pause, change or remove anything there, and does not stop the platform charging you. Manage that in the platform itself.
- Changes already made to your campaigns. Any change that was applied is now part of the account's own history on that platform. We cannot unwind it retrospectively by deleting our copy.
- Settings stored on your own phone, such as which Command sections you hid. Those never reached us. Uninstalling the app removes them.
- Encrypted backups. Residual copies may remain in backups for a short period before being overwritten on the normal cycle. They are not accessible for ordinary use.
- Records we must keep by law, such as billing and tax records, retained only for as long as the law requires.
Deletion cannot be undone, and it takes your entire action log with it. If you only want to stop being billed, cancel your subscription instead. If you only want the automation to stop, set every autonomy mode to observe or disconnect the accounts. Either leaves your history in place should you come back.
Questions
Anything unclear, or a request that does not fit either option above: privacy@myaddaddy.com